Americana Waterpark Resort & Spa, Niagara Falls

The hotel has some room for improvement with its facilities and dining, but the service and location are standout. The rooms could use upgrading and feel a bit dated, though they are still functional. The staff's attitude can vary, but overall, they are pleasant and accommodating. The location is good, especially for families with smaller kids. The dining experience may not be worth the high cost, and the breakfast service lacks attention. Facilities are decent, but there is room for improvement, especially with the breakfast service.

My stay at this hotel was fantastic! The location is perfect, just a stone's throw away from the waterpark and great restaurants. The rooms were spacious with convenient amenities like a fridge, sink, and microwave. However, the dining options were a bit overpriced and not the best value for money.

My stay at the hotel was quite comfortable and enjoyable overall. The rooms were spacious and well-equipped with a small living area and kitchen sink, making it convenient for longer stays. The staff were incredibly friendly and helpful during my visit. However, the cleanliness could have been better as our room was not cleaned until I requested it late in the evening on the second day, and the internet connection was extremely poor.

My stay at the hotel was a mixed experience. The rooms were a good size but had a very damp and musty smell. On the positive side, they had a fridge, microwave, and a small dining table, though a second sink in the bathroom would have been nicer. The service was nice and helpful, with pleasant interactions, but there is room for improvement through extended customer service training. The location had its drawbacks like strong chlorine smell and crowding but was within walking distance of the falls. The dining experience fell short with overpriced and poor service, although the grilled dishes were good. The facilities were adequate but not exceptional.

Our stay at the hotel was simply amazing! The rooms were spotless, big, and ready for our entire family upon our early arrival. The service was friendly and helpful, though a bit lacking in communication from the manager. The location was excellent, close to various restaurants, but had expensive parking down at the falls. The dining experience was not worth the high cost, similar to a complimentary breakfast buffet. Overall, a wonderful stay with a few minor hiccups.